5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of supplying the support that property supervisors want, but too often do not due to a lack of continuing excellent control procedures.
Safety guard companies are unlike any vendor a home manager usually hires. If you hire a painter, you are able to see whether or not they are doing their jobs by taking a look at the walls. But when you hire a security guard company, how often can you see if the guard organization is doing their job which includes running background checks and drug screenings, providing great training for your own guards, and efficiently monitoring and supervising your guards. In most instances they likely are, but it’s important to implement a system of verification and quality control to ensure that issues associated with the deficiency of performing these jobs don’t start to happen.
In this article we will discuss five (5) simple actions to improving your safety guard service and attaining what you picture as your ideal building site security guard.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a predetermined amount of training before they can start working as security guards. If your state is among those states, ensure your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the type of training that’s being provided by your security company and inquire does it look decent.
Additionally, is the security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another superb method to screen if the guard is a good match for your property is to conduct a short”interview” to get a sense of the guard and also to explain your expectations. This first conversation can tell you a lot on what to expect from that guard and it provides you a chance to ask a different guard if you think it is essential.
Evaluate Guard Training
Though most security guard companies have an extremely thorough orientation that introduces each guard to the company itself, in many cases the guard’s orientation to his delegated land isn’t quite as complete. We predict the orientation for the delegated land”Site Specific Training”. Learn What your website specific training resembles:
• Does it happen at your premises?
• Who does the training?
• How long is each new officer trained?
• How long does the security company double bank? (Double banks is the procedure for having a veteran guard working in precisely the exact same time as the new guard.)
Determine the response to every one of these questions and make sure they fit with what you feel is sufficient. You should even consider sitting in on your safety guard business’s orientation and also your website special training to acquire an understanding of what goes into preparing a guard to operate in your premises.
Inspection Your Guard’s Supervision
Protect supervision is among the more important factors of good security guard support. When security companies provide poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their duties. If the guards are not being supervised, they start to feel their work isn’t important and they start to find themselves as less of a part of the security group. When guards don’t feel as part of your group it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract does not require on-site supervision, how does your security guard company remotely supervise its guards? Outside of the Standard security company field supervisor spot checks, the two methods of remote supervision that prove most successful are:
In case your guards are required to make rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they’re on your premises. These tracking systems allow the security guard company to monitor the log and time the action of the guards while they’re making rounds to various areas on your premises. Most Officer Tour Tracking Systems can create reports that enable the safety guard company to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of those reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in regularly with the safety guard company provides a method of earning sure each guard is safe and alert. Using guards check-in regularly together with the safety guard company, at least every 30 minutes, guards feel their security is important and being awake and attentive is an significant part their job.
Inspect Your Guards
After hours inspections of your guards are always good ways of finding out just what is occurring with your safety while you are not there. Through these inspections, make sure to ask your safety guards questions about their duties and responsibilities to ensure they know their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when selecting a security consultant be sure the consultant isn’t actually a security guard company. If that’s the case, your audit is sure to turn up issues with your existing security guard company.